MGMT 6175. SEMINAR IN QUALITY MANAGEMENT. (3-0-3)
This course provides a comprehensive study of the managerial principles and practices applicable in business process reengineering and total quality management. Research findings and case studies will emphasize those companies and organizations who claim to have implemented reengineering efforts. The course will focus on quality and productivity gains achieved by managerial applications designed to improve productivity compared to the damage done when reengineering is not effectively implemented.