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Guidelines / Documentation

 

Please be informed that all visitors not affiliated with Georgia College are required to register at the Circulation Desk before entering the facility. Everyone (students, faculty, staff and visitors) will be required to present a valid ID at the Circulation Desk upon entering the Library.

This guideline is for the safety and convenience of all library users.

Thank you for your cooperation.
 


Complaints

The Georgia College Library takes seriously and will investigate and resolve complaints in a timely and professional manner. Following is provided the information needed to address any complaints about the Library.

A complaint is defined as a statement detailing unfair treatment, dissatisfaction with services or similar concerns from a stakeholder about his or her own experience. Complaints are to be submitted in writing; this may be done by email, letter, submitted form or a hand-written note.

Submitting a complaint
Complaint forms for the Georgia College Library may be submitted either electronically or physically. Printable complaint forms are available on the Library’s website, and may be submitted to any faculty, staff or student employee in the Library. Complaint forms may be submitted electronically by completing the online form available on the Library’s
website.

Complaints are not limited to the Library’s complaint forms. Complaints may be submitted via email to circ@gcsu.edu. Letters may be addressed to Library Administration and sent to:

Georgia College Library
231 West Hancock Street
Campus Box 043
Milledgeville, GA 31061

Hand-written notes may be submitted in person to any faculty, staff or student employee in the Library.

Complaint receipt, response and resolution
All complaints received will be logged into a complaint log maintained by Library Administration. Once received, complaints will be routed to the appropriate respondent; responses and resolutions to all complaints will be given in a timely manner, either through personal communication or in writing.

Appeals
The Library also provides the right of appeal to complaint resolutions. Those seeking appeal to the resolution of a complaint should submit their appeal in writing through the respondent to the original complaint. All appeal requests will then be considered by appropriate members of Library Management and Administration.

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