Serve Help Desk

Our Serve Help Desk is the first contact for any technology related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission critical areas in order to help ensure services are maintained so students, faculty and staff of GC may effectively meet the goals of our student-centered learning community.

Serve Help Desk Request Form

Computer Repairs
The Serve Help Desk is certified for warranty repairs on Apple and Dell computers.  Students, faculty and staff may bring in their personal computers for warranty service.  For non-warranty services on personal computers, a bench charge is assessed to cover labor on all non-warranty work.  It covers virus, malware removal or complex repairs.  If replacement parts are required, they may be purchased through the Innovation Station.  

Students: $25 bench charge  | Faculty and Staff:  $50 bench charge

Serve Help Desk and ITC Hours

Walk-up Service Desk

ITC 121
Monday-Thursday: 8 a.m. - 8:30 p.m.
Friday: 8 a.m. - 5 p.m.

 

Telephone Support

478-445-7378
Monday - Thursday: 8 a.m. - 8:30 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: Noon- 6 p.m.

ITC Labs

Monday - Thursday: 6 a.m. - 1 a.m.
Friday: 6 a.m. - 5 p.m.
Saturday: 10 a.m. - 1 a.m.
Sunday: Noon - 1 a.m.

*Closed on University Holidays

Hours when classes are not in session
Monday- Friday: 8 a.m. - 5 p.m.

 


Serve |478-445-7378|serve@gcsu.edu