Serve Help Desk
Serve Help Desk (Serve) is the campus technology help center. Any technology problem you may experience should be reported to Serve. Your technology needs are our priority. Serve is also the place to call if you have an idea on how to use technology to make GC a better place.
Serve is able to resolve many items through a series of questions over the phone or by use of the Technology Service links for students, faculty and staff. For more complex problems or needs, the information provided by the service desk allows the technician to skip preliminary diagnostics.
Serve is prepared to help you find the "right place" so you need to make only one call. Whether your question deals with network related problems, answers to questions concerning GC standard software (this includes Window Operating System, Microsoft Office, Microsoft Internet Explorer (IE)), guidance in obtaining computer repairs, technology purchases or information on upcoming workshops to improve your computer skills.
The Office of Technology Support Services provides direct support for the faculty and staff with their technology needs. Our technicians install, troubleshoot and assist with desktops, laptops, mobile devices and classroom equipment. Our Serve Help Desk is the first contact for any technology related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission critical areas in order to help ensure services are maintained so faculty and staff of GC may effectively meet the goals of our student-centered learning community.
The Serve staff works together as a team to uphold the daily operation of the help desk by communicating technology requests and needs to the appropriate area.
Remember, the service desk is not just about troubleshooting computer problems but assisting in ALL your technology needs.
Serve Help Desk
IT web pages updated by Cindy Bowen
Last Updated: 10/28/14