Technology Support
The Office of Technology Support Services provides direct support for the faculty, staff and students with their technology needs. Our technicians install, troubleshoot and assist with desktops, laptops, mobile devices and classroom equipment.
Our Serve Help Desk is the first contact for any technology related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission critical areas in order to help ensure services are maintained so students, faculty and staff of GCSU may effectively meet the goals of our student-centered learning community.
Student Services
The Serve Help Desk can provide the following services* to students FREE of charge while they wait:
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Phone support (445-SERV) for technology related questions
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Guidance in computer purchases
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Help with connecting to the campus network
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Help with anti-virus and anti-spyware software installation
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Help with patch and service pack installation
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Help with virus and spyware removal
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Provide a list of area computer repair facilities for advanced diagnostics and repair
*Service time limit based on availability of repair technicians, amount of backlog work, and probability of success as determined by Serve.
Information Technology
Campus Box 050
Milledgeville, GA 31061-0490
Last Updated: 12/11/08
For technical assistance, please contact the
Serve Help Desk at (478) 445-7378
IT web pages updated by Cindy Bowen (478) 445-1196
