Our Serve Help Desk is the first contact for any technology related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission critical areas in order to help ensure services are maintained so students, faculty and staff of GC may effectively meet the goals of our student-centered learning community.
The Serve Help Desk is certified for warranty repairs on Apple and Dell computers. Students, faculty and staff may bring in their personal computers for warranty service. For non-warranty services on personal computers, a bench charge is assessed to cover labor on all non-warranty work. It covers virus, malware removal or complex repairs. If replacement parts are required, they may be purchased through the Innovation Station.
Students: $25 bench charge | Faculty and Staff: $50 bench charge
Serve Help Desk
Information Technology Service Update:
In order to work within the health guidelines, our Serve Help Desk is no longer able to provide on-demand walk-in services. If you need on-site support, please call 478-445-7378 or email email@example.com.
Monday - Thursday: 8 a.m. - 8:30 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: Noon- 6 p.m.