Our Serve Help Desk is the first contact for any technology-related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission-critical areas in order to help ensure services are maintained so students, faculty and staff of GC may effectively meet the goals of our student-centered learning community.
To work within the health guidelines, our Serve Help Desk provides in-person services by appointment. If you need on-site support, please call 478-445-7378 to schedule an appointment.*
January 4 - January 17, 2021
Monday - Friday: 8 -5 by phone or appointment*
Telephone and Email Support Provided on Weekends
Saturday: 10 a.m. - 6 p.m.
Sunday: Noon to 6 p.m.
January 18 - MLK Holiday Closed
During the closure, phone and email messages will be monitored for reports of system emergencies. A system emergency is defined as an entire building being offline, Internet access to the campus not working, Banner, Paws, Email, or the main website being down. All non-emergency requests will be handled on January 5, 2021.