Serve Help Desk

Our Serve Help Desk is the first contact for any technology-related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission-critical areas in order to help ensure services are maintained so students, faculty and staff of GC may effectively meet the goals of our student-centered learning community.

SERVE HELP DESK REQUEST FORM

Serve Help Desk Hours*
Monday - Thursday
Open 8 a.m - 8 p.m  

Friday
Open 8 a.m - 5 p.m  

Telephone and Email Support Provided on Weekends
Saturday: 10 a.m. - 6 p.m.
Sunday:  Noon to 6 p.m.

Telephone and Email Support Provided this weekend
Saturday: 10 a.m. - 6 p.m.
Sunday:  Noon to 6 p.m.

*Holiday Hours

September 6, Labor Day Closed
During the closure, phone and email messages will be monitored for reports of system emergencies.  A system emergency is defined as an entire building being offline, Internet access to the campus not working, Banner, Paws, Email, or the main website being down.  All non-emergency requests will be handled on September 7, 2021.