Serve Help Desk

Our Serve Help Desk is the first contact for any technology-related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission-critical areas in order to help ensure services are maintained so students, faculty and staff of GC may effectively meet the goals of our student-centered learning community.


Serve Help Desk Hours*
Monday - Thursday
Open 8 a.m - 8 p.m  
Open 8 a.m - 5 p.m  
Telephone and Email Support Provided on Weekends
Saturday: 10 a.m. - 6 p.m.
Sunday:  Noon to 6 p.m.

*Holiday Hours:  
12/12/2022 - 12/16/2022
Open 8 a.m. - 5 p.m.
12/19/2022 - 12/23/2022
Open 8 a.m. - 5 p.m.

Please note Georgia College is closed from December 24, 2022 through January 2, 2023.  During the break, the Serve Help Desk will monitor phone and email messages.  Information Technology staff will monitor systems and services to ensure availability. A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email, or the main web site being down.  We will follow-up on all non-emergency requests on January 3, 2023.  
Please contact Public Safety at 478-445-4400 if you are experiencing an emergency.