Our Serve Help Desk is the first contact for any technology-related request or challenge. Our skilled technicians will attempt to resolve issues with the first phone call. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission-critical areas in order to help ensure services are maintained so students, faculty and staff of GC may effectively meet the goals of our student-centered learning community.
Serve Help Desk Hours*
Modified summer schedule beginning 5/8/2023:
Monday - Thursday
Open 8 a.m. - 5:30 p.m.
Friday
Open 8 a.m. - Noon
Telephone and Email Support Provided on Weekends
Saturday: 10 a.m. - 6 p.m.
Sunday: Noon to 6 p.m.
*Holiday Hours (posted here prior to holiday)